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  • How long will it take me to receive my order?
    It's important to know that your order processing times are separate from the shipping times you see at checkout. All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. ​ For standard shipping, you should receive your order within 7-10 business days, after processing. Please note, we ask that once the package has shipped, you allow up to 14 days for your package to be delivered before contacting us to open a loss claim. For Faster or Fastest shipping, our Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-2 business days of the estimated 'faster/fastest' delivery date, we do not guarantee delivery on the estimated date shown during checkout. Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email with tracking once shipped. Products from the same order can often shipped from different warehouses. This does not affect your shipping cost but may require the order to be delivered in multiple packages and the shipping time may vary on each item. You can also check the status of your order by logging into your account. Please note, we ship only within the continental United States. We do not currently ship internationally. For additional information on our shipping policies or any additional questions, please reach out to customer service. Please note we are not responsible for stolen packages.
  • How do I return my order?
    If you have a problem or discrepancy (including shortages, damages, etc.) with an order, please reach out to us within 72 hours of receiving the goods. Just so you know, we are not able to accommodate any style, color, or size swap or exchange requests via a replacement order. Items that have been printed, washed, decorated, and masks which are final sale items are not eligible for return.
  • How long will it take to get my refund?
    Our warehouse typically takes between 5-7 business days to process a return after being received. Once our warehouse has processed the return, a credit will be issued to your original payment method. Once the credit has been issued, depending on your individual banks' policies, you should receive the funds within 5-7 business days. In total, this entire process can take up to 14 business days or longer in some cases. Please make sure to save your proof of postage until you receive the credit to your account.
  • How do I cancel or change my order?
    As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders.
  • How do I check the status of my order?
    We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order.
  • Why did I only receive part of my order?
    Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
  • Where can I find product sizing information?
    Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page. If any information is not present, you can always reach out to our customer service team for any additional product details. Unless otherwise specified sizing is in inches and is taken with the item lying on a flat surface.
  • How can I pay for my order?
    We currently accept Visa, MasterCard, Discover, American Express and payment via PayPal. You will be prompted for payment at checkout.
  • I received the wrong goods, what do I do?
    Although we strive for perfection, we are human; sometimes, the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please get in touch with our customer service team, so that they can work to get you your goods as soon as possible. Support is available Monday-Friday from 9am-5pm PST and typically responds within 24 hrs.
  • Fabric Care Tips
    Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat. Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat. Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt. Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron, and starch for a professionally laundered look. Denim: Denim should be washed with cold or warm water inside out. If you wash denim that is mixed with synthetic fabrics, please always follow care directions for the more delicate material with which the denim is mixed. Hang denim to dry and iron on high heat. Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if it's washable wool, avoid the dryer entirely since it can dry out its fibers. For non-washable wool flannel, avoid laundering it at home and take it to the dry cleaners. Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary. Polyester: Read the label. Usually, polyester items can be machine-washed (cool) and dried (low). Check the label to see if air drying is recommended. Touch up with a cool - never hot - iron, if necessary. Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric. Spandex: Use warm water when hand- or machine-washing items made with spandex. Line dry or use a low-temperature setting when machine-drying to preserve the elasticity of the garment. Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat. Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help the garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
  • Where is Ornery Elephant based?
    Our office is in the City of Roses, Portland, Oregon just a quick car ride from the Pacific Ocean, Mountains, or Desert. Unfortunately, we aren't a storefront, so we do not offer the joys of shopping in person.
  • How would you describe your company?
    We specialize in creating unique and/or personalized products that convey identity and character. From clothing to accessories of many varieties to household items, our products are perfect for personal use and as gifts. ​ Our team is made up of skilled designers and artisans who are passionate about their craft. Each product we create is meticulously crafted with attention to detail, ensuring every item is of the highest quality. We take pride in offering exceptional products that are both unique and functional. ​ Thank you for considering our products, and we hope you find something that speaks to you.
  • What are your company values?
    We have a steadfast commitment to inclusivity and diversity. Our company is proudly LGBTQ2IA+ owned and operated, and this is reflected in our values. We believe everyone should be able to express themselves freely and authentically, and each product is designed with this in mind. We strive to create a welcoming and safe space for customers from all walks of life, where they can find products that reflect their individuality. ​ At our company, we are not just focused on creating great products, but we are also dedicated to giving back to our community. We believe it is our responsibility to use our platform to support causes that align with our values. That's why we regularly partner with local organizations that support the LGBTQ+ community and other important causes.
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